hee55 Privacy Policy

Data Collection

When you register and use the hee55 platform, we may collect the following types of personal information:

• Identity Information: Your full name, date of birth, national ID number (for verification purposes), and address.
• Contact Information: Email address and other necessary contact details.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions).
• Transaction Information: Deposit and withdrawal history, amounts, and timestamps.
• Technical Information: IP address, browser type, device information, cookies, and access logs.
• Usage Information: Your gaming activity, preferences, and time spent on the platform.

We only collect information that is necessary for operating the platform, ensuring security, and meeting legal obligations.

How We Collect Information

We collect your information in the following ways:

• Directly Provided: Information you provide directly during registration, login, or account updates.
• Automatically Collected: Information collected automatically through cookies, web beacons, and similar technologies while you use the platform.
• From Third Parties: Information received from payment processors (such as bKash, Nagad, Rocket) and identity verification service providers.
• Public Sources: Publicly available information for fraud prevention and legal compliance purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account.
• To process deposit and withdrawal transactions and confirm financial activity.
• To verify your identity and confirm age restrictions (21+).
• To prevent fraud, money laundering, and other illegal activities.
• To personalize your gaming experience and provide relevant offers.
• To provide customer service and technical support.
• To analyze platform performance and improve service quality.
• To meet applicable legal and regulatory obligations.

Disclosure and Sharing with Third Parties

hee55 does not sell or rent your personal information. However, we may share information with selected third parties in the following circumstances:

• Payment Processors: Only the necessary information shared with bKash, Nagad, Rocket, Upay, and banking partners for processing transactions.
• Identity Verification Services: Trusted service providers for account security and age verification.
• Technology Partners: Organizations that assist with platform operations, hosting, and cybersecurity.
• Legal Authorities: In cases of court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, you will be notified in advance.

All third-party partners operate under strict confidentiality agreements and are obligated to use information only for the specified purposes.

Data Protection and Security

hee55 applies industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmissions are protected by industry-standard SSL encryption, preventing third parties from reading your information.
• Firewall and Access Controls: Our servers are protected by advanced firewalls and multi-layer access control systems.
• Password Hashing: Your password is never stored in plain text — it is always protected using strong cryptographic hashing methods.
• Regular Security Audits: Our systems are kept threat-free through regular audits and vulnerability assessments.
• Limited Staff Access: Only authorized staff can access user information, and only to the extent necessary.

However, data transmission over the internet is not completely risk-free. Despite maximum precautions, no system can guarantee 100% security.

Cookie Policy

The hee55 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the basic operation of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences.
• Analytical Cookies: Used to analyze platform usage and improve service quality.
• Security Cookies: Used to detect fraudulent activity and maintain account security.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as it is necessary or legally required:

• Active Account: All information is retained while your account remains active.
• After Account Closure: Financial transaction records may be retained for a specified period in accordance with legal obligations.
• Fraud Prevention: Certain information may be retained for a longer period in the interest of security.
• Voluntary Deletion: If you request it, we will endeavor to delete your information within the limits of applicable law.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive a copy of your information in a structured format.

To exercise these rights, contact us via live chat or by email at [email protected]. We will respond to your request within the timeframe set by applicable law.

Protection of Minors

The hee55 platform is only for users aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all related information. Parents and guardians are encouraged to monitor their children's online activity.

International Data Transfers

Our technology infrastructure and service providers may be located in various countries. As a result, your information may be transferred outside Bangladesh. In such cases, we ensure that:

• All data transfers are conducted in accordance with industry-standard security protocols.
• The receiving party is contractually bound to comply with our privacy standards.
• Information will only be used for the purposes described in this policy.

Third-Party Links and Services

The hee55 platform may contain connections to third-party service providers (such as payment gateways and game providers). These third parties have their own privacy policies, and hee55 is not responsible for their practices.

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers may have their own data collection practices. We recommend that you review their respective privacy policies.

Policy Changes and Updates

hee55 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:

• Send a notice to your registered email address.
• Display a notification on the platform.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes have been made will be considered your acceptance of the new policy. For significant changes, we will seek your explicit consent as required by applicable law.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

We take every complaint seriously and ensure that your rights regarding your information are protected. Your satisfaction is our priority.